If you are renting in the private market, please contact the Residential Tenancy Branch.
Your feedback is important to us
BC Housing’s Complaint Resolution team receives, reviews and responds to compliments, suggestions and complaints about BC Housing programs and services.
We are committed to reviewing feedback in a consistent, fair and timely manner.
Our Complaint Resolution team strives to remain neutral. We deliver service in alignment with BC Housing’s Mission, Vision, and Values.
Compliments
We are proud of our staff. Tell us how a BC Housing staff member helped you.
Feedback on a BC Housing program or service
We want to hear from you. Tell us how we can do better. Share your suggestions if you're not happy with our service.
Limitations
Before contacting us, please keep some limitations in mind. Complaint Resolution is not able to:
- Review tenancy and property maintenance issues
- Influence your housing application or make offers of housing
- Review information requests or privacy concerns
- Investigate violations by builders, homeowners and developers
- Review strata, bylaw or criminal complaints
- Change legislation
Submit your feedback
First, contact a BC Housing staff member or manager
Many BC Housing programs have their own feedback or appeal process.
If you skip this step, our Complaint Resolution team will re-direct you to a BC Housing staff member or manager.
If you are not satisfied with their decision, get a formal review from our Complaint Resolution team.
Formal review process
Complete our Feedback Form or contact us.
Our team will review your feedback. You will receive a response within 30 business days.
Independent review
If you are still not satisfied, contact the Office of the BC Ombudsperson for an independent review.
The BC Ombudsperson is an independent voice that works to make sure public sector organizations are treating people fairly and following the rules. Learn more about the BC Ombudsperson office.
Complaints about a non-profit or co-op
Non-profit and co-op housing providers are independent, democratic organizations.
To make a complaint about a building managed by non-profit or co-op housing provider, please contact:
- Your property manager or administrator
- Your housing provider’s Board of Directors
- The Residential Tenancy Branch.
Check your housing provider’s website for information about property management or the Board of Directors.
Having trouble finding the Board of Directors for your building? For a fee, you can search BC Registry Services for your building’s Board of Directors list.
Our Complaint Resolution team does not review tenancy or property maintenance complaints.
Contact us
Complete our Feedback Form.
Still have questions? Send us a message:
- Email: [email protected]
- Phone: 604-439-4123, option 3
- Fax: 604-439-4722, Attention Complaint Resolution
- Mail: Complaint Resolution, Suite 1705-4555 Kingsway, Burnaby, BC, V5H 4V8
Please use clear and respectful language.
We expect everyone to act in a way that is not discriminating, threatening, abusive, racist or otherwise disrespectful. Discrimination or abusive language of any kind in any communication to our teams will not be tolerated. We will stop communications with anyone who engages in such behaviour.
Privacy
Information you provide to Complaint Resolution is collected under section 26 (c) of the Freedom of Information and Protection of Privacy Act. If you have questions about your privacy, please contact BC Housing's Privacy Officer.
- Call: 604-439-4123
- Email: [email protected]
- Mail: BC Housing Privacy Officer, 101-4555 Kingsway, Burnaby, BC, V5H 4V8
Feedback on accessibility
Complete our Feedback Form or visit our Accessibility page for more information