In the case of fire, medical emergency or a violent situation, BC Housing tenants should call 9-1-1 right away. To determine if you are a tenant in a BC Housing managed building, click here.

You can learn more about what to do in case of emergency by referring to the Safety section of your Tenant handbook. This section has tips to help you prepare for emergencies like a fire or earthquake.

Emergency maintenance procedures
The Building Manager should be advised of the following emergency maintenance requests:

Flood as a result of sewer backup, burst water lines, stuck valve(s) or elements of nature;
No heat in the subsidized housing unit or the entire building;
No electricity in housing unit or entire building;
Glass breakage where damage will occur to BC Housing property or result in discomfort to the tenant;
Roof leaks where the tenant cannot control the situation or when further damage may occur;
Plugged toilet where there is no other toilet available; and
Lock outs.

If you cannot reach your building manager or regional office for emergency situations, notify the after hour emergency number listed on the right side of this page.

For general maintenance issues and/or repairs, complete a Maintenance Request Form. These forms are available from your local building manager.

After Hour Emergency Contacts

Burns Lake - (250) 692-7446
Dawson Creek - (250) 782-8815
Fort Nelson - (250) 774-2111
Ft. St. John - (250) 785-5086
Lower Mainland – (604) 682-4852
Mackenzie - (250) 997-5105
McBride - (250) 569-3330
Vanderhoof - (250) 567-4205
Prince George - (250) 562-9251
Prince Rupert - (250) 627-7501
Greater Victoria – (250) 213-8798

Interior Region After Hour Contacts

Tenants in the Interior region call your Site Representative in the case of a maintenance emergency at the phone numbers provided below:

Copper Vista - (250) 442-2704
Cranbrook Scattered Units - (250) 489-2630
Monashee Court - (250) 837-5062
Mountain View Manor - (250) 499-2984
Oliver Gardens - (250) 495-4304
Pineridge Court - (250) 365-2667
Pioneer Haven -(250) 395-4743
Riverview Court - (250) 365-2667
Sasko Manor - (250) 425-2910
Shuswap Illahee Lodge - (250) 679-3601
Trade Winds Terrace - (250) 378-4040