Competencies are general descriptions of people's aptitudes and abilities, and are recognized by particular behaviours or actions. At BC Housing, we engaged staff and executive in an extensive exercise to determine the competencies we need to perform in our roles in a way that best supports the goals of the organization.

The competency framework provides the foundation for individuals to assess, grow and perform at their peak potential. It provides the base for our recruitment processes, learning and growth initiatives, performance management, and succession planning. Everyone at BC Housing needs to model these behaviours at some level to be successful in their jobs.

Personal Effectiveness - Demonstrates commitment to and alignment with organizational goals, as evidenced by taking pride in personal work, demonstrating versatility and initiative, and taking responsibility for personal growth.

Communication - Communicates openly and with respect by sending clear messages, actively listening, showing empathy, inviting feedback, managing conflicts and adapting personal style.

Results Oriented - Achieves work objectives by supporting goals and being accountable for outcomes.

Teamwork - Actively participates in the success of the team by contributing personal strengths, supporting team goals, respecting and valuing the contribution of others.

Service Oriented - Assesses needs/expectations and delivers services with fairness, equity and respect to internal and external clients alike.